Returns & Exchanges
- Missing or Faulty Products
As soon as your package arrives, check that the correct items have been sent to you. Whilst we have multiple checks as we prepare your shipment, unintentional human errors can occur and the best time to verify everything is perfect is as soon as you receive your delivery. Check the cartons carefully as parts or small items can sometimes move around and easily be caught inside packaging or void-fill. Do not throw away any of the original packaging materials, such as boxes, instructions, inserts, bags etc. until you are satisfied with your order. You will need to contact us within 14 days so that we can address the problem.
- Change of Mind
If you wish to return an item because you have changed your mind, Tek Toys will offer you an exchange or a refund. The item is in its original packaging, including all accessories and instruction manuals. The item is in saleable condition i.e. unworn, unopened, unused and in original condition. Please note: the cost of freight to return the item to the online store and to resend the replacement item is at the customer’s expense. We suggest that you use registered post as this provides tracking. We will not be liable for any parcels that are damaged due to lack of packaging or go missing in the post. You will need to contact us within 7 days if you have a change of mind and products need to be sent back within 30 days of receiving your order.
Customer Service Team Contact Details
- Email: tektoys.sales@gmail.com, being sure to include your email address, name and original order details.
- Fill out the contact us form, being sure to include your email address, name and original order details.